FAQs
Frequently Asked Questions (FAQs) – Cleaning Disorder
Welcome to the Cleaning Disorder FAQ page, where we answer your most common questions about our services, policies, and what makes us the best cleaning choice in Maricopa County. We’re here to make sure you feel confident and informed every step of the way.
General Questions
What is Cleaning Disorder?
Cleaning Disorder is a premier cleaning service based in Maricopa County, Arizona. We specialize in residential, commercial, and specialty cleaning services with an obsessive attention to detail. Our in-house team is trained to deliver the highest quality cleaning every time.
What areas do you serve?
We proudly serve all of Maricopa County, including Phoenix, Scottsdale, Glendale, Tempe, Mesa, Chandler, and more. If you’re outside these areas, contact us, and we’ll do our best to accommodate your needs.
How do I book a service?
You can book online through our Contact Page, call us directly at (602) 358-7439, or request a free quote via our Contact Form. Scheduling your service is simple and hassle-free!
Services Questions
What types of cleaning services do you offer?
We offer a wide range of services, including:
- Residential Cleaning
- Commercial Cleaning
- Airbnb & Vacation Rental Cleaning
- Deep Cleaning
- Move-In/Move-Out Cleaning
- Post-Construction Cleaning
- Eco-Friendly Cleaning
- Specialty Add-Ons (e.g., appliance cleaning, organizing, and more)
Do you bring your own cleaning supplies?
Yes! Our team brings all the necessary cleaning supplies and equipment to every job. If you have specific products you’d like us to use, just let us know, and we’ll be happy to accommodate.
Can I customize my cleaning service?
Absolutely! We tailor our services to meet your unique needs. Whether it’s specific tasks, rooms, or areas of focus, we’ll make sure everything is done exactly how you want it.
Scheduling and Payment Questions
How far in advance should I book?
While we recommend booking at least 48 hours in advance, we understand life can be unpredictable. We offer same-day or next-day services based on availability, so don’t hesitate to reach out!
What is your cancellation policy?
We understand that plans change. If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice to avoid a cancellation fee.
How do I pay for my cleaning service?
We accept a variety of payment methods, including cash, credit/debit cards, and online payments. Payment is due upon completion of the service unless otherwise arranged.
Trust and Safety Questions
Are your cleaners background-checked?
Yes! Every member of our team undergoes a thorough background check and extensive training to ensure your home or business is in safe, trustworthy hands.
What happens if something is damaged during cleaning?
While we take every precaution to prevent accidents, we are fully insured. If anything is damaged during cleaning, we’ll work with you to resolve the situation promptly and professionally.
Do I need to be home during the cleaning?
That’s entirely up to you! Many of our clients prefer to be out while we clean, while others like to stay home. Just provide us with access instructions, and we’ll take care of the rest.
Special Requests and Policies
Do you offer eco-friendly cleaning?
Yes! We offer a full range of eco-friendly cleaning services using non-toxic, biodegradable products that are safe for your family, pets, and the environment.
Can you clean specific appliances like ovens and refrigerators?
Definitely! These are part of our Specialty Add-On Services. Just let us know in advance, and we’ll include them in your cleaning plan.
What if I’m not satisfied with the cleaning?
Your satisfaction is our priority. If you’re not happy with any part of our service, let us know within 24 hours, and we’ll come back to make it right – free of charge.
Still Have Questions?
We’re here to help! If your question wasn’t answered above, feel free to contact us directly.
At Cleaning Disorder, we believe in transparency, trust, and delivering exceptional service every time.